KNOQ SERVICE GUIDE

Describe the system and the symptom.

Give enough detail for a qualified professional to assess the right visit. You decide whether to accept the proposed work, price and time.

Start an Aircon request

Start with your suburb. No request is sent just by choosing a service.

Aircon is one of KNOQ’s local service categories.

BEFORE YOU START

What to tell the service provider

You do not need a perfect brief. These details help a suitable professional understand the job and propose a clear arrangement:

  • Name the system or appliance type and, if known, make and model.
  • Describe the issue, when it began and any displayed error code.
  • Mention whether the unit is accessible and whether it is still running.
  • Ask what assessment, repair or service is proposed before accepting.
Example description

“Wall-mounted split system is running but not cooling. It began yesterday; no visible error code. Outdoor unit is accessible from the side path.”

THE NEXT STEP

How KNOQ works

  1. Choose Aircon and enter your suburb. Review your choices, then sign in or create an account to describe the job. You can request through the website or app.
  2. Discuss the proposed work. A professional may respond with the scope, price and timing. Ask questions and accept only if it suits you.
  3. Keep track in KNOQ. Once booked, messages and job progress stay together. Pay the independent professional directly for the agreed work.

Sending a request is free. Local response depends on the service, area and professionals available; a request is not a guaranteed booking.

Ready to describe the job?

Choose Aircon and your suburb. You can review everything before sending a request.

Start an Aircon request