KNOQ SERVICE GUIDE

Give the repairer the right clues.

The appliance details and fault history help avoid a wasted visit. You decide whether to accept the proposed work, price and time.

Start an Appliance Fix request

Start with your suburb. No request is sent just by choosing a service.

Appliance Fix is one of KNOQ’s local service categories.

BEFORE YOU START

What to tell the service provider

You do not need a perfect brief. These details help a suitable professional understand the job and propose a clear arrangement:

  • Name the appliance, make and model if visible.
  • Describe symptoms, error codes and when the fault occurs.
  • Say what basic checks you have already done without opening the unit.
  • Mention access, warranty status and preferred timing.
Example description

“Front-loading washing machine stops mid-cycle and shows an error code. Model details are available. It is in a ground-floor laundry.”

THE NEXT STEP

How KNOQ works

  1. Choose Appliance Fix and enter your suburb. Review your choices, then sign in or create an account to describe the job. You can request through the website or app.
  2. Discuss the proposed work. A professional may respond with the scope, price and timing. Ask questions and accept only if it suits you.
  3. Keep track in KNOQ. Once booked, messages and job progress stay together. Pay the independent professional directly for the agreed work.

Sending a request is free. Local response depends on the service, area and professionals available; a request is not a guaranteed booking.

Ready to describe the job?

Choose Appliance Fix and your suburb. You can review everything before sending a request.

Start an Appliance Fix request