KNOQ SERVICE GUIDE

Explain the hot-water issue safely.

The system type and symptoms help an authorised professional assess the visit. You decide whether to accept the proposed work, price and time.

Start a Gas & Hot Water request

Start with your suburb. No request is sent just by choosing a service.

Gas & Hot Water is one of KNOQ’s local service categories.

BEFORE YOU START

What to tell the service provider

You do not need a perfect brief. These details help a suitable professional understand the job and propose a clear arrangement:

  • Identify gas or hot-water equipment and model if known.
  • Describe loss of hot water, unusual behaviour or fault codes.
  • Say when the issue started and whether the unit is accessible.
  • Ask for assessment and proposed work before agreeing to repair.
Example description

“Gas storage hot-water unit is producing only lukewarm water. The issue began this morning. Unit is outside with side-gate access.”

THE NEXT STEP

How KNOQ works

  1. Choose Gas & Hot Water and enter your suburb. Review your choices, then sign in or create an account to describe the job. You can request through the website or app.
  2. Discuss the proposed work. A professional may respond with the scope, price and timing. Ask questions and accept only if it suits you.
  3. Keep track in KNOQ. Once booked, messages and job progress stay together. Pay the independent professional directly for the agreed work.

Sending a request is free. Local response depends on the service, area and professionals available; a request is not a guaranteed booking.

Ready to describe the job?

Choose Gas & Hot Water and your suburb. You can review everything before sending a request.

Start a Gas & Hot Water request