Safe messaging.
Fair conduct.

Only message when safely parked

Do not read, type or send KNOQ messages while driving or riding a vehicle, including while stopped in traffic or at traffic lights. Only use messaging when safely and legally parked. Do not ask another person to respond while they are driving. A professional who is travelling may not be able to reply until safely parked.

Follow applicable road rules at all times. An app message, arrival estimate or notification is not a reason to interact with your device while driving. Do not rely on KNOQ to detect whether your vehicle is moving or safely parked.

Keep KNOQ-arranged work and payments in KNOQ

Do not ask, encourage or pressure another participant to cancel, misdescribe or move a KNOQ-arranged job or its payment outside KNOQ to avoid KNOQ's applicable fees or payment process. This includes offering or requesting a discount, cash payment, direct transfer or false cancellation for that purpose. This rule applies whether the request is made through KNOQ messaging, by phone, in person or through another service.

You may offer a legitimate price reduction through KNOQ's supported quote or price-change process, with the customer's agreement. Changing the price does not require falsely cancelling the job.

Reporting and fair treatment

As we prepare KNOQ, one expectation applies equally to households, businesses and independent professionals: treat people with respect. Harassment, discrimination, threats, deception and unsafe conduct have no place in the marketplace we are building.

If someone asks you to cancel so that the work can continue outside KNOQ, contact KNOQ support. You may still stop a visit or cancel where permitted by the applicable terms and your rights. A report or cancellation is not, by itself, proof that either participant has breached these rules.

Cancellation, fee and refund outcomes are assessed under the applicable cancellation and payment terms and any rights that cannot be excluded. These conduct rules do not create a new cancellation fee, automatic forfeiture or blanket refusal of a refund. Any restriction or other enforcement action must follow KNOQ's applicable conduct and review process.

Professional acknowledgements

The planned professional acceptance step will ask for two separate acknowledgements before the customer's precise address is disclosed. They will be presented before any applicable commitment payment. Neither will be preselected.

I will only read or send KNOQ messages when safely and legally parked, never while driving or stopped in traffic.

I agree not to ask customers to cancel or move KNOQ-arranged work or payment outside KNOQ, including offering a discount to do so.

These are the acknowledgement statements, not an acceptance form. No acceptance is collected on this page.